Kensington Glass Arts (KGa) has achieved certification to ISO 9001:2015 | Standards for the Fabrication and Tempering Processes for Architectural Glass Scope.

ISO 9001:2015 Certification communicates to the company’s current and potential clients that the products it produces and distributes are consistent in quality, according to the company. An ISO 9001:2015 certified company has developed and implemented a quality management system that adheres to precise ISO standards. A quality management system based on consistent procedures will ultimately develop a consistent product. If at any time the process fails, the procedures allow for a clear path to trace it back and from there re-train if necessary. Consistency is key in an ISO certified quality management system.

The ISO motto “Say What You Do and Do What You Say” is the driving force behind the ISO certification process. The initial step to seeking ISO certification was to develop a list of KGa’s quality standards; the “say what you do”. Once the quality standards were identified it was time to further refine the processes to help reach those standards; the “do what you say”. The biggest challenge in the certification process was ensuring that all employees were on-board, according to the company. Processes were going to change and retraining would be necessary. Without employee “buy in” to the idea of ISO certification, the process would fail. Director of manufacturing Dave Bibb credits Jessica Lushbaugh, quality control manager, as being the champion for ISO and KGa’s certification process. Her dedication to the mission of ISO certification and encouragement of her fellow employees helped ensure the process continued as smoothly as possible.

After three separate audits (pre-assessment, stage 1 and stage 2) KGa was granted the ISO 9001:2015 certification.

“The [fabrication] employees made it happen,” says Bibb. He stresses that without the support of the fabrication staff, the ISO 9001:2015 certification would not be possible.