Tag Archives: Paul Bieber
BLOG: When Was The Last Time You Used “Great Customer Service” and “Cell Phone Company” In The Same Sentence?
“I never had, until last Sunday, when the battery on my phone wouldn’t take a charge. The phone was 16 months old, and that is about when batteries go. I stopped in at the local store, where I had purchased … Continue reading
BLOG: Happy Groundhog Day!
“While not as important as the Fourth of July, this date gives us Northerners hope for a mild six weeks to come. While thinking about this real tradition, Ben Franklin’s Poor Richard’s Almanac came to mind. You know his famous quotes. I … Continue reading
BLOG: Let’s Laugh Some More
“Here is a list of some of greatest sentences you’ll ever read. I hope you laugh as hard as I did!”—Paul Bieber READ MORE
BLOG: What Do the Numbers 7, 17, and Many Thousands Mean for Your Customer Service?
“This is not a magician’s trick, just simple math. A while back I read a study from a large university (honest thought—I can’t remember the name of the school) talking about customer service. If you do a great job for … Continue reading
BLOG: The Story of Three Truck Drivers
“This happened many years ago, probably about 15. At that point, I was the executive VP and general manager of Floral Glass on Long Island. We were the largest fabricator/distributor in the New York City metropolitan area. We had our main … Continue reading